When you place an order with us at zixs.se, you also accept our terms of purchase. The terms and conditions may change, so please read them carefully before confirming your purchase. Ordering When you have completed your order at checkout, you will shortly receive an order confirmation from us via e-mail.

The order confirmation is your receipt that we have received your order and is sent out automatically from our system. Always check that your confirmation is correct and save it for any contact with our customer service. Should you not receive an order confirmation, please check that your e-mail address is correct and notify Customer Service and we will send a new one. All orders placed are binding. To place an order with us, you must be over 18 years of age. Prices On nixs.se, all prices are shown in Swedish kronor including VAT. Payment methods Shopping at zixs.se is safe and easy.

Payment with Payson .
Payment is easy and secure with Payson. You do not need to have an account with Payson before in order to pay. Complete the purchase directly with VISA, MasterCard and the Swedish banks Swedbank, SEB, Nordea, Danske Bank, Handelsbanken, Länsförsäkringar, Skandiabanken and Sparbanken Syd. You can also choose to pay later on invoice or to pay in installments over 3-24 months. Payson maintains high security requirements and 3D-secure technology is used for all card payments. Several million people have used Payson, which is a well-known payment solution on the internet since 2004. Read more here: www.payson.se If you choose to pay with PaysonFaktura, a fee of SEK 0 is added.

Payment terms are 14 days and the invoice will be sent separately by e-mail to the e-mail address you specify. To pay against PaysonFaktura, you must be 18 years old and registered in Sweden and be approved in the credit check carried out at the time of purchase. Companies that pay against PaysonFaktura must be registered in Sweden.

Shipping and delivery
Delivery to DHL Servicepoint We normally deliver your goods within 1-3 working days from the time your order has been confirmed. During high season or during promotions when many people shop with us, it may take a little longer. The packages are delivered to your nearest DHL Servicepoint delivery point. When your package is available for collection, you will be notified via text message to the mobile number you entered when ordering. DHL Servicepoint does not deliver to box addresses, therefore check that the address entered is your home address.

The delivery time is extended to certain locations, in the archipelago or for rural mail delivery. Your package remains at the delivery point for 14 days from the time the package arrived, after which it is sent back to us. Unreleased packages are charged a fee of SEK 175 to cover our shipping and handling costs.

Returns
If you regret your purchase after it has been shipped from us, you must collect the package from the postman and return it. You can send it back (return shipping is your responsibility) to us. Packages that are not collected and sent back to us are automatically registered as "Not collected" and charged SEK 175. Exchange and Return According to the Distance and Home Sales Act, you as a consumer (this does not apply to companies) have the right to withdraw from the contract by notifying us within 14 days of receiving the goods. In order for you to use your right of withdrawal, you must return the item in undamaged condition, in the original packaging. When using the right of withdrawal, you are responsible for the return costs. When you return goods to our e-commerce warehouse, you as the customer pay the return shipping and are responsible for the goods until they arrive. We therefore recommend that you pack well and always send your package traceable and notify our customer service that your return is on its way. When we have received your goods, a refund will be made to your account within 14 days. Return address: Microzero AB Hildedalsgatan 172 417 05 Gothenburg Sweden

Complaints
All shipments are inspected before leaving our warehouse. Should an item, despite this, still be broken or incorrect when you receive your package, we undertake to correct the error free of charge by replacing it with a new item. It is important that you contact Customer Service as soon as possible after the error is discovered, but no later than 14 days after you receive your package. Enter the order number and reason for the complaint in your email and we will have an easier time handling your case.

Personal data
Zixs.se processes personal data in accordance with the GDPR. In connection with your registration and order, you agree that Zix stores and uses your personal data to fulfill our obligations in connection with the order. We do not disclose your personal data to any third party except if this is necessary to be able to complete the order/agreement with you or if this would be required by law. You can contact us at any time to access the data, change or delete it. You who signed up for our newsletter can unsubscribe yourself at any time by clicking on a link in the footer of the newsletter. We do not participate in sending SPAM, but only send newsletters to those who have approved this. Cookies At zixs.se, cookies are saved on your computer. These cookies are so-called session cookies and are used to keep track of your login (if you are logged in) and your shopping basket when you shop. Session cookies are not stored for a long time on your computer, but disappear when you close your browser. If you do not accept the use of cookies, you can set your browser so that it automatically refuses cookies or so that it informs you if a web page uses cookies. If you turn off cookies, you will not be able to shop, as the shopping cart and login require cookies to function. However, you can look around the store without having cookies activated.

Nicotine products are regulated by law and are only intended for adults - 18 years of age or older. Persons under the age of 18 may therefore not place orders on zixs.se. To ensure your age, we need to check your age before purchase - regardless of whether you are buying nicotine products or other products. We verify your age at checkout via Mobile BankID. Orders that are made in someone else's name (forgery of records), or that otherwise lead to zixs.se being at risk of suffering financial damage, will be reported to the police. If irregularities are suspected, we reserve the right to refuse purchases. For further information on Mobile BankID, refer to your bank or to BankID's website: https://support.bankid.com